Broad Health Network (“The Company”) is dedicated to safeguarding the privacy and security of personal data collected from patients, employees, suppliers, and vendors, including data shared with third parties for processing. This Privacy Policy (“The Policy”) outlines the practices regarding the collection, use, disclosure, and protection of personal data, in compliance with the Digital Personal Data Protection Act, 2023, and its amendments. By engaging with our services, you agree to the practices described herein.

1. Scope

This Policy applies to all personal data collected, processed, stored, disclosed, and transferred by the Company from patients, employees, suppliers, and vendors. It covers data collected via our website, in-person interactions, electronic communications, and other means. Definitions:

• “You” or “Your”: Refers to users of the website or services, whether registered or unregistered.
• “We,” “Us,” “Our”: Refers to Broad Health Network.

2. Data Collection

Patients: We collect:

• Demographic details (e.g., name, date of birth, gender).
• Contact information (e.g., address, phone number, email).
• Identity and address proof (e.g., PAN, Aadhaar).
• Medical history and health details.
• Insurance information.
• Billing and payment details.

Employees: We collect:

• Personal details (e.g., name, date of birth, gender).
• Contact information (e.g., address, phone number, email).
• Employment-related data (e.g., work experience, performance records).
• Biometric and genetic data.
• Identity and address proof (e.g., PAN, Aadhaar).
• Health records, disciplinary records, and HR system data.
• Consent forms for third-party data verification.

Suppliers and Vendors: We collect:

• Company details (e.g., name, certifications, ownership information).
• Contact information (e.g., address, phone number, email).
• Identity and address proof (e.g., PAN, Aadhaar).
• Financial details (e.g., bank details, payment methods).
• Regulatory licenses and contractual information.

3. Access and Control

Personal information may be collected directly, through third parties, or automatically via our website. You can access, modify, or update your data by contacting us at the provided email address. For minors, consent must be provided by parents or legal guardians, with reasonable verification steps taken to confirm this consent.

4. Consent

By using our services or website, you consent to the collection, use, storage, and transfer of your personal data as per this Policy and the Digital Personal Data Protection Act, 2023. Consent includes data usage for marketing and promotional purposes unless withdrawn in writing.

5. Use of Data

We use personal data for:

• Delivering healthcare services.
• Scheduling appointments, sharing test results, and processing insurance claims.
• Managing employee records, payroll, and compliance.
• Auditing and verifying supplier/vendor performance.
• Improving services through research and feedback collection.
• Legal and regulatory compliance.

6. Data Sharing

Personal data may be shared with:

• Healthcare providers and insurers for patient care.
• Regulatory authorities as required by law.
• Third-party service providers aiding our operations.
• Law enforcement agencies when necessary.

7. Data Protection

We implement measures such as encryption, access controls, and regular training to safeguard personal data. However, internet-based data transmission may not be entirely secure.

8. Data Retention

Personal data is retained only as long as necessary for its intended purpose and to meet legal obligations.

9. Rights of Individuals

You have the right to access, correct, delete, restrict processing, and object to the processing of your personal data. Contact us to exercise these rights.

10. Updates to Policy

This Policy may be updated periodically. The latest version will be available on our website.

Contact Information

For queries, corrections, or grievances, reach out to our Grievance Officer at Info@broadhealthnetwork.com.